About Us
Campfire is the AI-first ERP powering modern finance and accounting teams. A full replacement to legacy ERPs, it offers a general ledger, revenue automation, close management, and so much more—all on one unified platform. Campfire empowers finance teams with powerful, intuitive software that saves time on the monthly close, unlocks deeper financial insights, and scales with you.
About the Role
🌟 The Role:
As a full-time member of our Customer Experience team, you will play a critical role in driving adoption for Campfire.You'll work closely with new customers to understand their accounting software needs, configure the software accordingly, and provide pre-go-live support to help them achieve their accounting and business goals. You will report to the Head of Implementation & Customer Success as part of this role.
- Lead the Campfire implementation process for new customers, from kickoff to full go-live.
- Manage the migration of customer data from their previous accounting software based on client requirements
- Serve as an Campfire accounting subject matter expert for our customers to provide training sessions to ensure users are proficient with the software.
- Serve as the primary point of contact for assigned accounts, for the implementation period.
- Collaborate with product and engineering teams to communicate customer bugs and feature requests.
- Develop and maintain implementation best practices and documentation.
💼 We Need Someone Who:
- 2+ years of experience in accounting audit, accounting or finance. Strong preference for candidates with experience in an in-house or public accounting role.
- Bonus: at least 1 year of experience in an implementation, solutions, or customer success role
- Strong technical aptitude and ability to quickly learn new software platforms
- Intermediate-level Microsoft Excel/Google Sheets skills
- Bachelor's degree or equivalent experience in a relevant field